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FAQ Returns

What is your Return & Exchange Policy?
We design Writeyboard products to bring quality, innovation and productivity to your daily life.

We feel the same way about customer service.If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen. Merchandise can be returned for any reason and must be sent back to Writeyboard within 15 days from the delivery date or the item(s) will not be accepted for return and will be returned to you at your expense.

Your return will be processed within 7-10 business days of being received at our warehouse.

Exchanges can be made 30 days of delivery date.

Cost adjustments for exchanges will be applied to original form of payment unless otherwise specified.

Exchanges are subject to availability. A refund (minus shipping and handling) will be processed if the product is unavailable.

Freight is not refundable and you will be charged shipping for all exchanges.


Your return will be processed within 7-10 business days of being received at our warehouse.

You will receive an e-mail notification once your return is approved.

Refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.


For merchandise returns, please follow the following steps:

1.) You must email info@writeyboard.com.au, so we may provide you with a Return Merchandise Authorization Form.

Please fill out the RMA with the proper reason code for your return and submit it back to us.

Without this number clearly written on the outside of the box and on the return slip, your return will not be accepted.

2.) For exchanges, please indicate the alternate colour.

For returns, please indicate the reason for return.

3.) Pack your return with the completed form (in the original packaging and in new condition) and send it to Writeyboard Australia at:

Writeyboard Australia
7 Mackennel Street
Ivanhoe East VIC 3079

WriteyBoard Australia distribution facilities do not accept hand or C.O.D. deliveries. It is recommended packages be sent via Australia Post or Fastway Couriers with a tracking number. Freight is not refundable and you will be charged shipping for all exchanges. You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and we will not replace the contents of the package.

Exchanges are subject to availability. A refund will be processed if the product is unavailable.

Writeyboard Australia reserves the right to amend, modify, revise and/or rescind in its entirety or any portion of the foregoing return and delivery policies in its sole and absolute discretion.

If you have any questions about your return, please contact us.