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FAQ

FREQUENTLY ASKED QUESTIONS

Explore a range of common questions and concerns regarding our innovative products designed to improve the way you work, learn, and play.

Have a question, comment, or compliment?
Please feel free to call us on 1300 633 459, submit a Contact Us enquiry under the HELP tab on our website, Facebook us @ WriteyboardAustralia, or submit an enquiry via our blog. We’d love to hear from you!

What is a whiteboard?
A whiteboard is a polished surface typically used for temporary markings in conjunction with dry-erase pens. Ideal for quick and easy writing and erasing they are prevalent in classrooms, offices and now we’re making it easier than ever to have one in your home.

How do I contact customer service?
Email us info@writeyboard.com.au, call us 1300 633 459 or chat with us on our Live Chat.

Why choose WriteyBoard?
Our specialty adhesive allows for a simple and sleek application, flush with the wall, that is a fraction of the cost of conventional whiteboards. You gain all of the performance of a superior dry-erase board and lose all of the burdens of installation like drilling holes in walls and high costs. They can also be removed and re-applied. Because we use less material our products are also much easier on the environment, pre and post production, not to mention all the paper (and $) you’ll save.

Why choose WriteyBoard Paint?
It’s a fantastically modern way to bring your walls to life and add functionality to previously unused space. We have revolutionised the Whiteboard Paint industry by being the first company worldwide to produce a single part solution. All other Whiteboard Paints on the market are a two part solution which requires the mixing of two separate components prior to applying. Our dry-erase paint formula delivers the ultimate in erasing performance and while being highly cost-effective and easy to install. There are also no limitations with the dimensions, so unchain the shackles of your mind and release that impulse to draw all over the walls!

Where are we located?
Melbourne

Can I place an order if I'm located outside of the Australia?
Yes, we ship Writeyboards worldwide, except Antarctica. If you’d like a quote please e-mail info@writeyboard.com.au and please include your Country and Postal Code as well as an estimated order quantity.

Can we make custom sizes?
Absolutely, email us at info@writeyboard.com.au, call us 1300 633 459 or chat with us on our Live Chat to find out more

Do you offer quantity discounts?
Discounts can be offered on a case by case basis and are typically reciprocal to the estimated order quantity.
Please contact us for any bulk order or wholesaler enquiries.

Can I order a sample?
You bet! You can either go to the product page of the product you would like a sample of and click on "request a free sample". Otherwise contact us and just be sure to include your shipping address and mention which products you would like a sample of. Please note that paint samples are primed hardened cardboard material that have been finished with our Whiteboard Paint.

Do you ship samples internationally?
Yes, we ship our customers samples request no matter where they live!

What are Writeyboards Standard Shipping Rates?
Depending on the size of the order, shipping rates range from $0.00 to $14.95 and will not exceed $14.95. Express Postage options will attract higher shipping charges. All shipping charges are calculated in the check out process. For all orders over $250.00 shipping is Free.

How do I track my order?
Following your purchase, you will receive a shipping confirmation email that contains all tracking details and a link that will take you to the tracking status of your parcel on the shipping carriers website

Which shipping carriers does Writeyboard use?
Australia Post or Fastway Couriers

 

 

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